Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an order for products from our website.
In these terms of sale, “we” means [Oakvale Pine] (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
(4) The products
All products are as described on the website.
(5) Price and payment
Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product.
In addition to the price of the products, you will have to pay a delivery charge, which will be as stated when you pay for the product.
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
(6) Your warranties
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(b) the information provided in your order is accurate and complete.
(7) Delivery policy
We will arrange for the products to be delivered to the address for delivery indicated in your order.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation.
Please be aware that the stated delivery time is only a guide line and this may be longer dependant on stock levels.
(8) Consumers: returns and refunds policy
Under the distance sellers act you have the statutory right to return any products you have purchased within 7 working days after delivery. Products must be kept in the same condition as when purchased and in the same packaging that they were delivered, see below for further details. N.B. For hygiene reasons mattresses are not covered by our returns policy.
In order to return a product please contact us in writing or email ([email protected]). You will then be entitled to a refund or exchange from us. Items must be kept in the condition in which they were purchased and in original packaging. Regrettably, self-assembly furniture cannot be returned once assembly is part or fully completed, unless the item is faulty. We reserve the right to refuse a refund if any item is deemed to be non re-sellable. Returns are free of charge except in those areas incurring extra delivery cost (Non-mainland UK) please contact for details.
If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods you must report the defect within 7 days of the date you receive them, or as soon as possible thereafter by emailing us with images/photos of the damage/fault before any return, repair, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers. If we receive the goods back with us and they are damaged due to them not being repackaged sufficiently in their original packaging we will charge you for the reduction in value. Please note that Oakvale Pine are not liable for any repairs attempted by you or third parties. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase.
[You will not have any such right insofar as a contract relates to: (i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you; (ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (iii) the supply of newspapers, periodicals or magazines; (iv) the supply of goods made to your specifications or clearly personalised; or (v) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.]
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
Variation of Returns Policy
Oakvale Pine reserves the right to change our returns policy at any time and without notice. You will be automatically bound by these modifications when you use the site, and should periodically read these Terms.
(9) Consumers: statutory rights
If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the terms of sale.
(10) Contract cancellation
We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if you fail to pay, on time and in full, any amount due to us under the contract, or commit any material breach of your obligations to us under the contract.
(11) Consequences of cancellation
Upon the cancellation of a contract in accordance with Section :
(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(12) Scope of these terms of sale
These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.
Our pledge to you, our customer
Oakvale Pine respects your privacy. Our Internet site is meant to be a service to you. In order to provide you with the best products, timely information and quality customer service, we record a variety of information from your visit to our site. To better protect your privacy, we provide this notice explaining our on-line information practices and the choices you can make about the way your information is collected and used.
Your personal information: what we collect and how we use it
When you purchase products from Oakvale Pine we collect your name, address, telephone number, e-mail address and credit card information.
First, we use this information to fulfill your order and to communicate with you about your order. In fulfilling your order, we share your personal information with outside parties to the extent necessary to fulfill your order.
1. Your first purchase from Oakvale Pine – We use the information you provide to:
a. Automatically place you on our e-mail newsletter list to receive e-mail newsletters of new products and sale items, unless you decide to unsubscribe at time of registration.
b. Subsequent purchases from Oakvale Pine – If you have purchased products from Oakvale Pine before, unless you click the link to edit your subscription profile at the time your order is confirmed, your subscription status will remain unchanged.
2. Whether you are making a first purchase or any subsequent purchase, if you later decide that you want to be removed from a list , simply follow the instructions in the section “Unsubscribing” below.
3. When you subscribe to our e-mail newsletters, we collect your e-mail address so that we can send you our e-mail newsletters with, special offers and updates about products and services. You can unsubscribe from our e-mail newsletters at any time by clicking the unsubscribe link at the bottom of any electronic newsletter that you receive from us.
4. Upon completing your purchase, we may present other offers via e-mail newsletters.
At any time you can unsubscribe to our newsletter/mailing list sending an e-mail to [email protected], with the word REMOVE in the subject line.
Requests to be unsubscribed will be processed immediately, however you may receive additional newsletters for up to 1 week. Delays may occur if the e-mail address or postal address information you provide does not match the information in our database.
Links to/from Other Sites
To enhance your shopping experience, Oakvale Pine may have links to other sites on the Internet that are owned by third party vendors and other third parties (External Sites), or you may come to Oakvale Pine from a link from an External Site. These other web sites will have their own rules on privacy that you should review. Oakvale Pine is not responsible for the privacy policies of External Sites.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Credit Card details and Security
No Credit Card details will be kept by our systems. When you decide to re-purchase you will have to re-submit your credit card details. This is for YOUR security.
Notice of Changes
(14) About us
Oakvale Pine has been retailing for over 5 years and we are proud of our established reputation. Our showrooms are located on the Hepworth Business Park, Coedcae Lane, Pontyclun and we are open 7 days a week. There is ample free parking allowing you easy access to visit us.
We are totally committed to providing top quality furniture at the lowest possible prices and suggest that before you make a decision to purchase your furniture from a major high street or department store you visit our showroom. We feel there is no substitute from seeing and being able to examine the products yourself in order to compare the value for money and quality furniture we have available. Our sales team are always available to assist you in any queries you may have.